Privacy Policy

Effective Date: 1 January, 2023

Last Updated: 1 July, 2025

1. Introduction

Welcome to Grow With the Flow ("GWF," "we," "us," or "our"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (https://www.growwiththeflow.coach/), mobile applications, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information:

Name, email address, phone number
Username and password
Date of birth and age
Profile photo (optional)

Health and Wellness Information:

Menstrual cycle data and tracking information
Fitness goals and exercise preferences
Nutritional preferences and dietary restrictions
Health conditions and medical history (as voluntarily provided)
Mood and energy level tracking
Sleep patterns and quality
Stress levels and mental wellness indicators
Body measurements and weight (optional)
Communication Information:
Messages exchanged through our platform
Coaching session notes and feedback
Customer support inquiries

2.2 Automatically Collected Information

We automatically collect certain information when you use our Services:

Usage Information:

Pages visited and features used
Time spent on our platform
Click patterns and navigation paths
Device information (type, operating system, browser)
IP address and location data
Cookies and similar tracking technologies

Technical Information:

Log files and server data
Error reports and performance metrics
App usage statistics

2.3 Information from Third Parties

We may receive information from:

Social media platforms (if you connect your accounts)
Payment processors for transaction information
Analytics providers
Marketing partners (with your consent)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

Provide personalized wellness coaching and recommendations
Track your progress and goals
Deliver customized content based on your cycle and needs
Facilitate communication with coaches and community members
Process payments and manage subscriptions

3.2 Platform Improvement

Analyze usage patterns to improve our Services
Develop new features and functionality
Conduct research on women's wellness (aggregated and anonymized)
Enhance user experience and platform performance

3.3 Communication

Send service-related notifications and updates
Provide customer support
Send educational content and wellness tips
Marketing communications (with your consent)

3.4 Legal and Safety

Comply with legal obligations
Protect against fraud and unauthorized access
Enforce our Terms of Service
Resolve disputes

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

4.2 Authorized Sharing

We may share your information in the following circumstances:

With Your Consent:

When you explicitly authorize sharing
With coaches assigned to your account
In community features (only information you choose to share)

Service Providers:

Cloud storage and hosting services
Payment processors
Analytics providers
Customer support tools
Marketing platforms (for users who opt-in)

Legal Requirements:

To comply with laws, regulations, or legal processes
To protect our rights and property
To ensure user safety and prevent harm
In connection with legal proceedings

Business Transfers:

In case of merger, acquisition, or sale of assets
Your information may be transferred to the new entity

4.3 Aggregated Data

We may share aggregated, anonymized data that cannot identify individual users for research, marketing, or business purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

Technical Safeguards:

Encryption of data in transit and at rest
Secure server infrastructure
Regular security audits and updates
Access controls and authentication systems

Organizational Measures:

Employee training on data protection
Limited access to personal information
Regular privacy assessments
Incident response procedures

Health Information Security:

We take extra precautions with health-related data, including:
HIPAA-compliant security measures where applicable
Restricted access to health information
Specialized encryption for sensitive health data

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

Access your personal information
Update or correct inaccurate information
Delete your account and associated data
Export your data in a portable format
Restrict processing of your information

6.2 Communication Preferences

You can:

Opt out of marketing communications
Adjust notification settings
Unsubscribe from emails using provided links

6.3 Cookie Controls

You can:

Adjust browser settings to refuse cookies
Use our cookie preference center
Opt out of analytics tracking

6.4 Account Deletion

To delete your account:

Use the account deletion feature in your profile settings

Contact our support team for assistance

Note that some information may be retained for legal purposes

7. Data Retention

We retain your information for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Specific Retention Periods:

Account information: Until account deletion plus 30 days
Health data: Until account deletion (unless required by law)
Communication records: 3 years after last interaction
Payment information: As required by financial regulations

8. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions
Privacy Shield compliance (where applicable)

9. Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete that information promptly.

For users between 16-18, we require parental consent for certain health-related features.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about data collection and sharing practices

Right to Delete: Request deletion of personal information

Right to Opt-Out: Opt out of the sale of personal information (we do not sell data)

Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at info@growwiththeflow.coach

11. European Privacy Rights

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

Consent for health data and marketing
Contract performance for service provision
Legitimate interests for platform improvement

Your Rights:

Right of access, rectification, and erasure
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our platform

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Grow With the Flow

Email: info@growwiththeflow.coach

Website: https://www.growwiththeflow.coach/

Response Time: We will respond to privacy inquiries within 30 days.

14. Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked to an individual.

Health Information: Information related to physical or mental health, medical history, or health-related services.

Services: Our website, mobile applications, and related wellness coaching services.

Third Parties: Entities that are not Grow With the Flow, including service providers, partners, and other companies.

This Privacy Policy is designed to be transparent about our data practices. We encourage you to read it carefully and contact us with any questions.

Don't take our word for it... people love Grow With the Flow

"I was introduced to Thei Udayan a couple of years ago. I thought my general health was ok, but I was constantly dealing with brain fog and also being tired- which I felt was just normal because I had a stressful job. After having an in-depth discussion, she was able to pull out a couple of deficiencies and really educated me on the true purpose of food and understanding my body rhythms. Her coaching sessions really gave me a plan that I could integrate on a daily basis and actually finally see results.

Another issues that I really did not want to face but was becoming a day to day reality- it was the inconsistency of my period and mid month bleeding. It started off gradually, but eventually snowballed into me adapting my lifestyle to being prepare for random bleeds through the month. Also, even impacting if I could wear a dress and avoiding white at all cost.

Through the coaching sessions, I have been able to get my periods into a regular cycle, no mid-moth bleeding- and I wear white all the time!!!! I also had really bad periods pains, in which I would be popping painkillers all day through my period. Now, I am a bit uncomfortable on the first day but the pain has reduced by 70%.

Everything that Thei has taught me, was never taught at school and I have never had a professional doctor want to address these issues- the only solution was to put me onto the pill. I would highly recommend Thei as a coach to teenage girls all the way through to older ladies."

~ Angela

"I was suffering from PCOS for the past 5 years and I have seen multiple doctors but no one seemed to want to actually fix the root cause. After 5 years of being a gienue pig, I decided to do my own research and came across Grow with the flow coach- Thei and this has changed my life.

I opted for the 6 month subscription because I really wanted to change my habits and integrate all the information that I got from my coach- for the long term. Having a coach and also REAL information that impacted me from day one. Taking control of my health has really shown me what optimal health looks and feels like.

I would recommend this service to anyone! It has been an amazing experience and I will keep with this service because it is impacting my menstrual health but also my mental and physical health. The benefits of endless!"

~ Karen Leahy

"Since the age of 14 I have always had really painful periods, bad acne and also heavy flow. My mom did what any concerned mom would do and we went off to the doctor. The doctor suggested putting me on the pill, which all my friends were on, so I was happy. Over the course of 10 years, I just accepted the daily routine of taking that pill. A couple of times I decided to take a break and my skin flared up and I just went straight back on.

What I have learnt, is looking at my diet and the link between my hormones was 100% the issue. The pill was really not the answer. It has taken me a year to really sort out my eating habits, gut health and menstrual cycle. It took a year because I had surpassed the underlaying issues for over 15 years. So, my body needed time and consistency to really health.

The impact on my overall health and menstrual cycle has been unbelievable. Thei is so passionate about what she does, she caters each session and plan to each individual client. She is results focused and also understands the importance of getting this information out to people who need it. This service is not just for people who ‘have issues’ but for everyone, because we are not taught that we need know at school."

~ Sarah Moore